SMS Privacy Policy & Terms and Conditions
Effective Date: April 21, 2025
Business Name: Tross Build & Maintenance
Location: Portland, Oregon, USA
Contact: +1 (503) 299-6700 | connect@trossmaintenance.com
1. Introduction
Welcome to Tross Build & Maintenance. We are a locally owned and operated company offering maintenance, construction, and engineering services in Portland, Oregon, and surrounding areas.
This policy outlines how we collect, use, and protect your information—especially when you communicate with us via SMS—and the terms you agree to by using our services.
2. Information We Collect
We only collect information you voluntarily provide when you contact us. This may include:
- Your name and contact information (e.g., phone number or email)
- Text messages you send to us
- Photos or videos you share to describe damage or project scope
We do not use cookies, tracking tools, or third-party advertising. We do not use your information for marketing.
3. How We Use Your Information
We use your information to:
- Respond to service inquiries
- Assess the scope of work based on your messages or media
- Schedule appointments and provide estimates
We do not sell or share your personal data, except when legally required.
4. How We Store and Protect Information
Information (such as texts or images) may be securely stored on our business devices or systems for the duration of your project and for recordkeeping purposes. While we take reasonable precautions, no system is 100% secure.
5. SMS Communication
By texting us, you consent to receive responses related to your service request. We do not send marketing or automated texts. To stop receiving texts, reply with “STOP.”
6. Your Rights
You have the right to:
- Request a copy of your personal information
- Request deletion of your information (unless required for ongoing work or legal reasons)
To make a request, email us at connect@trossmaintenance.com or call +1 (503) 299-6700.
7. Limitation of Liability
Tross Build & Maintenance is not liable for:
- Technical issues (e.g., delayed or undelivered texts)
- Unauthorized access due to circumstances beyond our control (e.g., phone theft, cyber incidents)
- Indirect or consequential losses from the use of our service
8. Changes to This Policy
We may update this policy as our practices or legal obligations evolve. Any changes will be posted here with a new effective date.
9. Contact Us
If you have questions or concerns, reach out anytime:
Tross Build & Maintenance
Portland, Oregon
+1 (503) 299-6700
connect@trossmaintenance.com